Welcome to Wise IAS Academy! Below you’ll find details about our shipping and delivery policies to ensure you have a seamless experience when purchasing our products and services.
1. Delivery of Digital Products
Wise IAS Academy primarily offers digital products, such as online courses, e-books, and study materials. Here’s how we handle the delivery of these resources:
- Immediate Access: Upon successful payment, access to your purchased course(s) or e-books will be provided immediately through your registered account.
- Email Confirmation: A confirmation email with access instructions and details will be sent to your registered email address within a few minutes of your purchase.
- Troubleshooting Access: If you experience any delays or issues in accessing your materials, please contact us at [wiseiasapp@gmail.com] for assistance.
2. Shipping of Physical Products (if applicable)
For customers purchasing physical products such as printed study materials or merchandise, we ensure timely delivery through our trusted courier partners.
Shipping Policy
- Processing Time: Orders are processed within 2-3 business days after payment confirmation.
- Delivery Time:
- Domestic (within India): 5-7 business days after dispatch.
- International: 10-15 business days, depending on the destination.
- Shipping Charges: Shipping charges, if applicable, will be displayed at checkout before finalizing your purchase.
Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number to monitor the status of your shipment.
3. Delivery Address Guidelines
- Please ensure that your shipping address is complete and accurate.
- Wise IAS Academy will not be responsible for delays or non-delivery due to incomplete or incorrect addresses provided by the customer.
4. Refunds and Returns
- Digital Products: Due to the nature of digital goods, refunds are not typically offered. However, if you encounter issues, contact our support team for assistance.
- Physical Products: Returns and refunds for damaged or incorrect items must be requested within 7 days of delivery.
For further inquiries or assistance, reach out to us at:
- Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Thank you for choosing Wise IAS Academy!